FAQ's

If you have specifics you are looking for in a wig, whether this be size, colour, length or density, we can customise your wig to your needs. Please fill our our 'bespoke order form' available on our website. We will then be in touch to give you your unique quote. If you require help with choosing, we are happy to advise via email at enquiries@dmuse.co.uk. Bespoke wigs are made to order and can take approximately 8-12 weeks to complete. Please note T&Cs apply to custom orders.

HD lace is a lot thinner and clearer than other lace types like transparent swiss lace for example. As it is thinner, it is a lot harder to detect and therefore a lot more realistic. As it is clearer, the lace therefore blends with lots of skin tones making them universal. Should the lace still show slightly too light for your skin tone, we would recommend using a lace tint or applying a very thin layer of your foundation inside the cap on the lace.

The cap sizes we offer come in standard sizes extra small (petite), small, medium, large and extra large. If you have unique measurements to our size chart and standard sizing, we do offer fully custom sized caps for an extra £40. Please fill out our 'bespoke order form' with your required wig specifications and include your measuremnts within this form. We will then be in touch with your unique quote.

We have a full guide detailing our different cap constructions - please click here for details

There is no reason why you cannot get years out of your unit with proper care and maintenance. We use very fine HD lace to achieve that realistic effect but this means it is super delicate. Everything we do to the wigs will have an impact on how long they will last. If you are rough with the wig, use adhesives, blow-dry this can increase shedding. This is not to say we cannot use adhesives, but please be aware that by using them, you may increase the rate of shedding. We always recommend to only use adhesives if you have the proper product, tools and knowledge to remove them. Full lace wigs will naturally shed a lot quicker than the other cap types due to the lace being so delicate.

Everyone loves that bouncy blowout look and this can be achieved but we would not recommend styling in the traditional blowout method very often as this can increase tension on the hair (especially when the hair is wet to begin with). Heat damage is one of the biggest elements that would affect the hair quality. We would recommend to always use a heat protectant spray when using heat and let your wig air dry naturally after washing.

Having a couple of wigs to mix between can also increase the life of them all.

We want you to feel unstoppable in your new hair so there is nothing you cannot do in your DMUSE wig! Our wigs are made from 100% raw/virgin human hair. This means you can treat it as you would for normal human hair. You can swim with your wigs on but recommend you wash the wig after to avoid chlorine or salt remaining in the hair. Our units are very snug and secure but the weight of water soaking into the hair makes them a little heavier meaning they may slip or lift in water. To avoid this, you can try a waterproof wig glue (we recommend the Bold Hold active – please ensure you have a lace release or remover for this and use this glue sparingly as it can be damaging to the lace). The same applies for gym/activities that may involve sweating.

For further care tips, please refer to our Wig Care Guide

DMUSE wigs are designed so you do not have to wear glues/ use minimal products to secure - specifically our Glueless cap. Inside all of our the wig caps, we have adjustable straps as well as an adjustable elastic band for that extra security. Adhesives and tapes can be used on your DMUSE unit should you want that extra bit of security however. Our founder, Dani G is a big fan of using adhesives and has plenty of handy tips and tricks for installing with glues so please check out our instagram page and socials for more content of this.

Some glues can be very damaging to the lace and hair as the lace we use is very thin and delicate (required to get that seamless look). If you choose to use adhesives, please only use glue with proper care and with the correct removal tools. We will not be responsible for any shedding caused by adhesive use.

Glues we would recommend vary on the type of hold you prefer. For a daily hold, we recommend our Peach Melting Spray. This is gentle to the lace and can be removed with warm water (please ensure you gently rub the lace until glue residue is removed).

If you prefer a stronger hold, there are glue options like Ghost bond or alternative Bold Hold Active if you will be sweating/getting water on the unit. Please note that these glues can last 1-2 weeks and can be damaging to the lace if used a lot. We would often deter you from using glues like this due to the damage they can cause but if you want to use this, please ensure you purchase a lace remover to release the wig from your head and do not pull the wig off your head when using this glue as it will damage the lace and your skin.

A final option would be the Blue Walker lace tape. The tape is not as precise as the other glue options but is a quick and easy method which provides a good strong hold with lesser damage than the strong glues. If you have a full lace DMUSE unit, the tape can be a good tool as we have a section at the back of our wigs which is especially for securing the back of the unit for those sleek ponytail styles. The tape can be removed with some lace release spray. Please do not pull the tape off without using the spray to avoid any damage to the lace and skin.

DMUSE can offer a refund on all ready to ship wigs if the wig is unworn and unaltered. It must be in its original state for us to offer a refund. You have 14 days from receipt of the goods to return this to us. You will be responsible for the return shipping costs and any subsequent duties and taxes. If taxes and duties are charged before we receive the unit back, we will deduct that charge from your refund. In some instances, charges may not be issued until after a refund has been issued therefore we will reach out to you and invoice you the charge. A refund will be conditional upon safe receipt of the unit and inspection that the wig is in the same original state. You will be refunded within 30 days of DMUSE receiving the wig.

Custom orders are non-refundable. We will not accept returns of custom requests as they are made for you and specific to individuals.

All sale items are final and therefore non-refundable.

If you do have any concerns about your DMUSE unit, please reach out to us for support via our contact page or email us at enquiries@dmuse.co.uk.

VAT relief:

Only UK clients are charged VAT, unless you have a medical exemption. International clients will not be charged VAT therefore do not have to complete our VAT exemption process.

VAT is levied on most goods and services provided by registered businesses in the UK and is required by law to be collected from clients within the UK. The standard rate of VAT is charged at 20%.

If you suffer from medical hair loss, you will be exempt from paying any VAT on the wig. To ensure you pay no VAT, please follow our VAT exemption application.

You need to download and complete our customer declaration form: https://dmuse.co.uk/vat.pdf

We’ll get your VAT exemption approved on your account and you’ll receive a 10% discount code straight to your inbox! 

10% medical hair loss discount:

At DMUSE, we offer a lifetime 10% medical hair loss discount. Regardless of the condition in which your hair loss started, we want to make sure you are not at a detriment for something you cannot control. Our CEO is a fellow hair loss sufferer so can understand the struggle and distress hair loss can cause. We hope this discount can make your journey a little easier.

IF YOU ARE FROM THE UK: Follow the above VAT exemption application and we will email you your discount code once this has been approved.

INTERNATIONAL CLIENTS: Please create an account with us. Then email us at enquiries@dmuse.co.uk with either a doctors note, prescription or image to verify the medical hair loss. This will be confidential and please choose an option you are most comfortable with. Once approved, we will send over your discount code.

The code can be used against any ready to ship wigs and custom orders. Not applicable to any tools, adhesives, sale items, eyebrow transfers, or shipping fees.

When checking out on our site, ensure you are logged into your account and input your code when prompted.